CardConnect Support

Email support@manual2ai.com. Please do not send passwords, full payment details, or sensitive contact data. A screenshot and the approximate time of the issue are usually enough.

• Confirm you are using the same Apple, Google, or email sign-in method used when the account was created.
• If a sign-in window closes or shows an error, check connectivity, reopen CardConnect, and try once more.
• If the app briefly shows the sign-in screen while restoring a valid session, update to the latest build. If it continues, send us the time and a short screen recording.

On iPhone, open Settings → Apps → CardConnect to review permissions. CardConnect still lets you type details manually when camera or microphone access is unavailable. Contacts and Calendar are used only after you choose to save a person or create an event.

• Use even lighting, keep all card edges visible, and avoid glare or motion blur.
• Review uncertain fields before confirming. CardConnect can prepare a draft, but a draft is not marked as sent.
• Capture can continue offline. A queued item syncs or processes when connectivity returns without blocking the next scan.
• Keep CardConnect installed and avoid signing out until any device-only queued captures have synced or been exported.

In CardConnect, open More → Plan to view available plans or restore an Apple purchase. Manage or cancel an iOS subscription in Apple Subscriptions. Web plans are billed by Razorpay. Account deletion cancels a linked Razorpay subscription before deletion completes, but it cannot cancel an Apple subscription for you.

In the iOS app, open More → Privacy. Export creates a local JSON file that you choose where to save. Account deletion is permanent: it removes your account, associated server records, and CardConnect files in your user storage, then clears the app's local account data. A minimal provider transaction and final subscription state may remain only where needed to prevent repeat billing, purchase replay, fraud, or to meet legal obligations.

If you cannot access the app, email support@manual2ai.com from the address associated with your account. We will verify the request before making changes.

Read the Privacy Policy and Terms of Use for how CardConnect handles data and the rules that apply to the service.